Turf Manufacturer Warranty


Imperial Synthetic Turf warrants the Californian Royal Series, California Tall Fescue Series, Pet Pride Pro & Basic, Kid’s Play, Imperial ND Spring Rye, Imperial ND Summer Rye turf for fifteen (15) years from the date of synthetic turf installation, when it is installed and maintained as recommended by IST. If any area or portion of the turf substantially changes, as distinguished from a change in texture within fifteen years after its initial installation, IST will have all such areas or portions replaced, excluding installation costs. IST also warrants that at the time of the initial turf installation, the synthetic turf will be free of manufacturing defects. Slight color changes will occur over the lifetime of this turf and are not considered basis for a claim.

Subject to the following limitations: General provisions of this limited warranty apply to the wear of the turf with regard to ultraviolet degradation, and do not apply to damage incurred during installation, improper underlay, pile crushing, willful or negligent abuses, or damage by machinery or equipment, nor does it apply when the turf is not installed by a professional installer.

The expressed limited warranty excludes all implied warranties, and said manufacturer shall in no event be liable for a breach of warranty in any amount exceeding the invoice price of the turf.

Limitations on Coverage, this warranty does not cover:

1. Damage from accidents, vandalism, abuse and neglect.

2. Acts of God (including earthquakes, floods, hurricanes and other natural disasters).

3. Use of chemicals and improper cleaning methods.

4. Failure to properly maintain, protect and/or repair the turf.

5. Damage caused by reflection (melting) or other flammable materials.

6. Synthetic turf is subject to normal wear and tear. Normal wear and tear is not a manufacturing defect and therefore is not covered by this warranty. 

7. Buckling of the turf in severe temperature changes is not deemed a turf defect.

Limitations on Liability: Purchaser must promptly inspect all products upon delivery. Anything herein to the contrary notwithstanding, to the extent that any defects, shortages, or non-conformities in the products are discoverable by inspection upon delivery of the products, all obligations of IST to purchaser with respect to such defects, shortages, and non-conformities shall be deemed satisfied, and all products shall be deemed to be free of such defects, shortages, and non-conformities, unless Purchaser notifies IST of such defects, shortages, or non-conformities in writing within 30 days after the date of delivery.

Installation requirements: The turf must be unrolled and allowed to relax for no less than 40 minutes. All turf must be stretched to the maximum. While the turf is being stretched, it must be secured with nails. We recommend 5 nails across the width of the roll every 4 – 6 feet

Country of manufacturing origin: Imperial Synthetic Turf guarantees this product is manufactured in Dalton, Georgia, United States of America.

Assignment: Purchaser may not transfer, convey, or otherwise assign all or any of its rights under this warranty without prior written consent of IST. Any such transfer or assignment without prior written consent shall be null and void and of no force or effect.

Claims Procedure: Claims must be signed and submitted in writing and delivered/send to:

Imperial Synthetic Turf

1395 N. Manassero St.

Anaheim, CA 92807, U.S.A.

Email: anitav@impsynturf.com